top of page

Privacy Policy

Privacy and Cookies Policy

Student Luggage Storage is the trading name of Yuanfang Limited (“we”, “us”, or “our”, a company registered in England under number 11144607 with its registered office at  Unit 39a St Olav's Court, City Business Centre, Lower Road, London, England, SE16 2XB, trading as Homeward Express) . We are committed to safeguarding your personal information and respecting your privacy. We adhere to the principles and legal requirements set out in the UK Data Protection Act (DPA), the General Data Protection Regulation (GDPR), and relevant regulations such as the Privacy and Electronic Communications Regulations (PECR) and the ePrivacy Directive.

This policy outlines how we collect, use, and protect your personal data when you visit our websites at www.yuanfang.co.uk and www.yuanfang.com. By continuing to use our websites, you agree to the terms described in this Privacy and Cookies Policy.

Information We Collect

We may collect personal data from you in several ways, including:

  1. When you complete forms on our website or mobile app, such as during the registration process for YuanFang services.

  2. When you contact us by phone, email, or other methods—we may retain a copy of that communication for record-keeping or service improvement purposes.

How We Use Your Information

The information you provide is used primarily to deliver our services and maintain a smooth relationship with you. With your consent, we may also use it to share relevant updates, offers, or services that we believe may be of interest.

Marketing Communications

If you’ve opted in, we may occasionally send you details about our products, promotions, or events. These communications comply with PECR and the ePrivacy Directive, and you can opt out at any time.

Sharing Your Information

We may collect personal data from you in several ways, including:

  1. When you complete forms on our website or mobile app, such as during the registration process for YuanFang services.

  2. When you contact us by phone, email, or other methods—we may retain a copy of that communication for record-keeping or service improvement purposes.

Data Security

Your information is stored on secure servers, and any account credentials (e.g. usernames and passwords) are your responsibility to keep confidential.

Some data may be stored or processed outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place to maintain a high standard of data protection.

We do not store payment card information on our servers. Payments are handled securely by trusted third-party providers such as PayPoint or Stripe, using tokenization to protect your card details.

Your Rights

Under the GDPR, you have several rights regarding your personal data, including access, correction, deletion, and objection to certain uses. If you wish to exercise any of these rights, please contact us at: info@yuanfang.co.uk.

​

You are entitled to request access to the personal information we hold about you. A small administrative fee (e.g. £10) may apply to cover the cost of processing your request, in accordance with the Data Protection Act.

Updates to This Policy

We may revise this Privacy and Cookies Policy occasionally. Any significant updates will be published on this page, and where appropriate, communicated directly via email.

bottom of page