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Refund Policy

At StudentLuggageStorage.com ( part of Yuanfang Limited), we strive to provide high-quality services and ensure customer satisfaction. If you need to cancel a booking and request a refund, please carefully review our refund policy below.

1. Refund Eligibility

Customers may request a refund for any service booked through our website, provided that the cancellation request is made in accordance with the process outlined below.

2. Notice Period

To be eligible for a refund, customers must notify us of their cancellation request at least 2 working days prior to the scheduled service date. Refund requests submitted less than 2 working days before the booked service may not be eligible for a full refund. We are unable to issue refunds for services that have already been completed.

3. How to Request a Refund

To initiate a refund, customers must contact us via email at info@yuanfang.co.uk Your email must include the following details:

  • Full name

  • Telephone number

  • Full postal address

  • A clear request for a refund

Refund requests submitted without the above information may be delayed or declined.

4. Processing Time

Once we receive your refund request with all required information and verify that it meets the 2-working-day notice requirement, we will process your refund within 5 working days. The refunded amount will be returned to the original method of payment.

5. Additional Notes

  • We reserve the right to refuse refund requests that do not meet the above criteria or where the service has already been rendered.

  • If you believe you were charged in error, please contact us immediately.

For any questions regarding this policy, please contact us at [insert your customer service email].

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